Reservations
West Virginia outfitters are restricted to a limited number of guests each day on each section of the New and Gauley Rivers by the West Virginia Division of Natural Resources. Many of the lodging options offered in this catalog are also in limited supply. Early reservations and prompt payments are the best way to insure your preferred dates and accommodations. Last minute reservations are always welcome where space is available.

Last minute reservations are always welcome where space is available. To make your reservation please call 1-800-545-7238 and speak to one of our Reservation Specialists.

Office Hours
During the rafting season (April through October), our reservation office is open from 7:30 a.m. to 7:30 p.m. on weekdays and 8:00 a.m. to 5:00 p.m. on weekends. During the off-season (November through March), we are open from 9:00 a.m. to 5:00 p.m. on weekdays only.

Pricing Policies
All prices are per person except when stated otherwise. Youth discounts apply for those 16 and under when accompanied by at least one family member paying regular price. A 6% West Virginia sales tax and a $2.00 per person per "river section" Whitewater User Fee will be added to all reservations. A 3% Lodging Tax will be added to some lodging choices. Prices are subject to change without notice.

Trip Transfers
The Rivermen reserves the right to change the river, river section, length of trip, boat size or number of guests per raft due to adverse or changing conditions or extremely high or low water. We also reserve the right to refuse participation of any guest who, in our judgment, is not physically or mentally capable of participating in the activity for which he or she has registered.


Terms and Conditions

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Deposits & Payments

To confirm a reservation, we require a $25.00 non-refundable per person deposit within 14 days of making a reservation. The full balance is due 30 days prior to the first day of activity.

To confirm a Fall Gauley reservation, we require a $50.00 non-refundable per person deposit within 14 days of making a reservation. The full balance is due 60 days prior to the first day of activity.

Cancellation Procedures
All cancellations must be received in writing via mail, email (raftinfo@rivermen.com, subject "cancellation request") or fax (304-574-3538)

• Cancellations made 21 days prior to the trip start date will receive a refund less the non-refundable deposit.
• Cancellations made 5-20 days prior to the trip date will receive a rain-check good for the following 2 seasons less the non-refundable deposit.
• Cancellations made 2-4 days prior to the trip date will receive a rain-check good for the following 2 seasons less a 50% cancellation fee.
• No-shows on the day of a trip or cancellations within 24 hours of the start date will not be considered for any reimbursement.

Why We Have A Cancellation Policy
Our rafting capacity is limited by state regulations. It is not uncommon for us to reach our daily maximum and have to turn others away. When we accept and confirm your reservation that portion of our limited capacity is then unavailable to other groups. Many of the costs associated with your trip are committed long before you arrive. Food, insurance, staffing, vehicle and equipment rentals are all paid in advance. These costs are unrecoverable if you cancel. For this reason, we strictly adhere to our cancellation policies. Late cancellations and no shows are therefore ineligible for any type of reimbursement.

Trip Ratings
As a trip organizer, it is important that you select a trip that is appropriate for your groups age range, ability, experience, and fitness level. Use our Trip Rating System to help you determine which trip is right for your group. Seek professional medical advice if you or any members of your group are significantly overweight or are in poor physical condition.

About the Risks
Participation in whitewater rafting and other adventure activities involves inherit risks. Participants must accept responsibility for these risks and agree to sign a liability waiver and release prior to participation. Anyone under the age of 18 must have a waiver and release of liability form signed by his or her parent or legal guardian prior to participation in any activity. Please ask us to mail a release form if you have minors that are participating in our activities that will be unaccompanied by a parent or guardian.